Privacy Policy

1. Our Commitment

Luxora Cleaning Services (ABN 28 957 404 496) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.

2. Information We Collect

We may collect the following types of personal information:

• Name, business name, and ABN
• Contact details (phone, email, address)
• Facility information required to provide cleaning services
• Payment and billing information
• Correspondence and service feedback
• Website usage data (via cookies and analytics tools)

3. How We Collect Information

We collect personal information directly from you when you request a quote, sign a service agreement, contact us by phone or email, or use our website. We may also collect information through cookies and third-party analytics tools used on our website.

4. How We Use Your Information

Your personal information is used to:

• Provide and manage cleaning services
• Issue invoices and process payments
• Communicate about your service
• Respond to enquiries and complaints
• Improve our services and website
• Meet legal and compliance obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Disclosure of Information

We may share your information with:

• Our employees and contractors who require it to deliver services
• Accounting and payment processing software providers
• Government or regulatory authorities where required by law

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Data is stored securely and access is limited to authorised personnel only. We use industry-standard encryption for sensitive data transmission.

7. Cookies & Website Analytics

Our website uses cookies to improve your browsing experience and gather anonymous usage statistics. You may disable cookies through your browser settings, though this may affect website functionality. We use analytics tools to understand how visitors use our site — this data is anonymised and not linked to individuals.

8. Access & Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated. To make a request, contact us at the details below. We will respond within 30 days.

9. Retention

We retain personal information for as long as necessary to provide services and meet legal obligations (typically 7 years for financial records). When no longer needed, information is securely destroyed or de-identified.

10. Complaints

If you believe we have breached your privacy, please contact us first. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.