1. Agreement to Terms
By engaging the services of Luxora Cleaning Services (ABN 28 957 404 496), you agree to be bound by these Terms and Conditions. These terms apply to all commercial cleaning contracts, one-off services, and quotations provided by Luxora Cleaning Services.
2. Services
Luxora Cleaning Services agrees to provide commercial cleaning services as specified in the written service agreement or quotation. The scope of work, frequency, and pricing will be detailed in your individual service contract. We reserve the right to adjust service methods and products to achieve agreed outcomes.
3. Pricing & Payment
All pricing is provided via written quotation and is exclusive of GST unless stated otherwise. Invoices are issued as per the agreed billing cycle (weekly, fortnightly, or monthly). Payment is due within 14 days of invoice date. Late payments may incur interest at 2% per month. We reserve the right to suspend services for accounts overdue by more than 30 days.
4. Access & Security
The client is responsible for providing safe and appropriate access to the premises at agreed service times. Luxora Cleaning Services staff will treat all access codes, keys, and security information with strict confidentiality. Loss or damage caused by the client's failure to provide accurate access information is not our responsibility.
5. Satisfaction Guarantee
If you are not satisfied with any aspect of our service, please notify us within 24 hours. We will return to re-clean the area at no additional charge. Refunds are not provided for services already rendered unless we have failed to attend a scheduled clean without notice.
6. Insurance & Liability
Luxora Cleaning Services holds $20 million public liability insurance and workers compensation cover for all staff. Our liability for any claim arising from our services is limited to the value of services provided in the month the incident occurred. We are not liable for pre-existing damage or items of unusual fragility not disclosed prior to commencement.
7. Contract Term & Termination
Service agreements are ongoing unless a fixed term is specified. Either party may terminate the agreement with 30 days written notice. Luxora Cleaning Services may terminate immediately in the event of non-payment, unsafe working conditions, or breach of these terms.
8. Staff & Conduct
All Luxora staff are employed directly by us, police-checked, and trained to professional standards. Clients must not directly engage, solicit, or employ our staff for a period of 12 months following cessation of the contract without our prior written consent.
9. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be communicated in writing with 14 days notice. Continued use of our services after this period constitutes acceptance of the revised terms.
10. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of NSW courts.
For questions about these terms, contact us at info@luxoracleaning.com.au or call 0449 978 794.